¿What to do in case of an accident or loss?

EVERY CLAIM MUST BE REPORTED BEFORE EXITING MEXICO AND RETURNING TO THE UNITED STATES.

To request assistance while in Mexico, please CALL TOLL FREE

Within Mexico:
01 800 288 6911

Within USA:
866 602 5550


24 HOURS A DAY, 365 DAYS OF THE YEAR.

You’ll be required to furnish the following information:

  • Policy No.
  • Driver’s name
  • Vehicle description
  • In the event of ACCIDENT

  • Remain calm, if you are not out of harm way, remain on site, if the authorities from the actual site remove from the vehicle, notify immediately to the insurance company
  • Should there be need for medical assistance to attend the loss or if the physical damage were considerable, please request the assistance of the official authorities
  • Regardless of a liability, do not accept or grand any kind of settlements with third parties nor with the official authorities, allow Zurich to assist you on these regards
  • Assist the official authorities in all requested information they may require and request copy of the official report of the loss, which must be furnished to the insurance company’s representative
  • Do not leave your vehicle unattended because not all policies cover partial theft.
  • Zurich representative will ask you for the following documentation
  • You’ll be required to fill out a claim survey; Zurich’s representative will assist you with the whole procedure
  • In case of total theft: report immediately to the official authorities and cooperate with the insurance company in order to recover the vehicle


    THANK YOU FOR YOUR PREFERENCE ZURICH COMPAÑÍA DE SEGUROS, S.A.

    To follow a claim, please dial the following toll-free number:


    Within Mexico:
    01 800 288 6911

    Within USA:
    866 602 5550
    SiniestrosZurich@mx.zurich.com