¿What to do in case of an accident or loss?
EVERY CLAIM MUST BE REPORTED BEFORE EXITING MEXICO AND RETURNING TO THE
To request assistance while in Mexico, please CALL TOLL FREE
01 800 288 6911
866 602 5550
24 HOURS A DAY, 365 DAYS OF THE YEAR.
You’ll be required to furnish the following information:
In the event of ACCIDENT
Remain calm, if you are not out of harm way, remain on site, if the authorities from the actual
site remove from the vehicle, notify immediately to the insurance company
Should there be need for medical assistance to attend the loss or if the physical damage
were considerable, please request the assistance of the official authorities
Regardless of a liability, do not accept or grand any kind of settlements with third parties nor
with the official authorities, allow Zurich to assist you on these regards
Assist the official authorities in all requested information they may require and request copy
of the official report of the loss, which must be furnished to the insurance company’s
Do not leave your vehicle unattended because not all policies cover partial theft.
Zurich representative will ask you for the following documentation
You’ll be required to fill out a claim survey; Zurich’s representative will assist you with the
- Original Policy
- Valid driver’s license
- Valid official ID (passport / driving license)
In case of total theft: report immediately to the official authorities and cooperate with
the insurance company in order to recover the vehicle
THANK YOU FOR YOUR PREFERENCE
ZURICH COMPAÑÍA DE SEGUROS, S.A.